EGUIDE:
In this tip guide, consultant and ebizQ.com contributor Stephanie Quick explains the top social/collaborative trends, techniques and technologies involved in case management today.
WHITE PAPER:
In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
EGUIDE:
In this Tip Guide, industry expert Richard Herschel will explore the results of this survey and offer his insights to the future of Business Intelligence.
CASE STUDY:
Read this case study to see how one of the largest IT consulting firms turned to DocAve solutions to provide their clients a robust solution for their collaborative digital workspace and SharePoint administration needs.
WHITE PAPER:
Accenture surveyed 162 CIOs in North America and Europe about their IT investments and plans, with a focus on information management strategies and technologies.
WHITE PAPER:
In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.
WHITE PAPER:
With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p...
EGUIDE:
This e-guide continues ebizQ.com's exploration of the role of analytics in successful dynamic case management (DCM). In this installment, find strategies and tactics for combining the two, and a Q & A with analyst insight on analytics and a bigger-picture view of case management.
EGUIDE:
This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.
WHITE PAPER:
Learn how an Enterprise Content Management (ECM) solution can securely capture, declare, classify, store and dispose of both electronic and physical records according to fiscal, legal and regulatory requirements.
