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SIP contact centers: Key benefits and potential challenges sponsored by TechTarget Security EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

4 Benefits of Deploying Managed UC Services sponsored by NWN Corporation EGUIDE: IT departments are constantly seeking ways to move applications, data and services to the cloud. Yet, UC has remained in-house and on premises longer. But, over the years, managed UC services have come a long way to create a solid set of benefits that may convince business leaders to reconsider. In our expert guide, dive into 4 of those benefits. Posted: 28 Dec 2020 \| Published: 28 Dec 2020 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Cloud Computing \| Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Contact Center Services \| Contact Center Software

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy sponsored by Genesys CASE STUDY: This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. Posted: 13 Sep 2013 \| Published: 31 Dec 2012 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

What Happens When They are Gone? sponsored by VoltDelta WHITE PAPER: Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives. Posted: 24 Oct 2013 \| Published: 24 Oct 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM

Listen and Learn - Improving Operations by Utilizing Customer Feedback sponsored by Mindshare Technologies WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers

Building a Business Case for your Next-Generation QA Solution sponsored by Calabrio, Inc. WHITE PAPER: This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. Posted: 21 Jun 2011 \| Published: 21 Jun 2011 TOPICS: Application Integration \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Centers \| Customer Service \| Customer Service Best Practices

Cisco Unified Communications: New Deployment Models for Communications and Collaboration sponsored by Cisco Systems, Inc. WHITE PAPER: This whitepaper examines the differences between the options and show you how Cisco Unified Communications and Collaboration solutions give you the flexibility to determine the best option for your business. Posted: 27 Jul 2011 \| Published: 27 Jul 2011 TOPICS: Call Center Services \| Collaboration \| Collaborative Applications Software \| Network Architectures \| Network Convergence \| Network Infrastructure \| Network Management \| Outsourcing

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance sponsored by Calabrio, Inc. WHITE PAPER: This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. Posted: 12 Apr 2012 \| Published: 12 Apr 2012 TOPICS: Analytic Applications Software \| Call Center Services \| Call Center Software \| Content Analytics \| Data Analytics \| Unstructured Data

Forging a CEM Strategy That Can Power Commerce sponsored by TechTarget Customer Experience EBOOK: This three-part expert guide focuses on the steps to take to engage customers in the ever-growing e-commerce industry. Inside, discover the 6 key factors that can make or break a customer's shopping experience. Posted: 17 Apr 2014 \| Published: 22 Apr 2014 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| CRM \| CRM Software \| Customer Service

Call Centre Services Reports