EGUIDE:
Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
EBOOK:
This Handbook offers guidelines for disaster recovery testing today, with a look at the variety of technologies and practices in use. You will find an expert Q&A outlining technologies that can make DR testing more effective. Another piece takes a look at how one company's quarterly DR test helped prepare them for Hurricane Sandy.
EGUIDE:
As more organizations shift their attention to managing their AWS resources, best practices have emerged. Access this e-guide to learn how to maximize your AWS ROI, the need to rethink your approach to cloud computing, and more.
WHITE PAPER:
Virtualization offers a more flexible solution where resources can be redistributed in accordance with shifting demands. However, virtualization resources add a new abstraction layer to the infrastructure stack, which can complicate IT service optimization. Read on to learn best practices for optimizing IT services in complex virtual environments.
EBOOK:
Analyzing clinical data can accomplish many goals: Improving patient care through understanding trends and showing paths to improvement, enhancing research and creating business efficiencies and cutting operational costs. Inside this expert e-book, learn how to take advantage of business intelligence and data analytics at your healthcare facility.
EGUIDE:
Hyper-converged infrastructure (HCI) promises to simplify your data center management, but you need a management strategy for HCI itself. This e-guide covers the areas you will need to focus on in order to develop a successful HCI management strategy.
WHITE PAPER:
Although the current economic situation is improving, many organizations are opting to keep operational expenses on a tight leash, and some have decided to freeze hiring and re-evaluate project budgets. Learn how project management tools can help drive strategic planning and decision making for greater efficiency in your organization.
EGUIDE:
As of Oct. 1, 2015, U.S. health care providers must use ICD-10 codes when they submit medical claims. This FAQ e-guide addresses what the transition means, advantages of using ICD-10, as well as best practices on how providers can prepare and succeed in an ICD 10 conversion.
EBOOK:
Navigating the ERP software market can be a big challenge. Experts say there are over 80 different ERP packages available today. Choosing an ERP package means answering challenging questions about requirements, vendor services and deployment style. In this eBook, get advice and best practices for the ERP software selection process.
WHITE PAPER:
This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries, including a US software testing firm with a facility in Vietnam.
