Research Papers

WHITE PAPER - To mitigate against the problems described in this document, designers and managers of data centers and network rooms must adapt to the new realities of dynamic power consumption.
Posted: November 21, 2008 | Published: November 20, 2008


Topics:  BIOS | Data Centers | Security | UPS | VoIP | Wi-Fi

WHITE PAPER - This paper identifies key concerns and identifies six steps to improve control over organizational use of real-time communications.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Enterprise | Instant Messaging | Malware | Security | VoIP | Worms

BOOK - Midsize Business Communications for Dummies explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | CRM | Enterprise | IP Telephony | SIP | VoIP

WHITE PAPER - Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Enterprise | Internet | Productivity | PSTN | SIP | VoIP

WHITE PAPER - The newest trend in firewall protection is Unified Threat Management (UTM) that not only guards against intrusion, but performs content filtering, data leakage protection, intrusion detection and anti-malware duties.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  ASIC | Firewall Appliances | Firewall Management | Firewall Server Hardware | Firewall Server Software | Network Security | Productivity | VoIP

WHITE PAPER - Everywhere networking streamlines facilities and energy costs, eliminates commuting time and expenses, builds global business partnerships, broadens markets and staffing pools and shortens customer response times.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  ERP | LAN | Network Security | Networking | SSL VPN | Systems Management | VoIP

WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Analytic Applications Software | Business Management | Customer Data Management | Customer Service | Dashboards | IVR | VoIP

WHITE PAPER - This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Change Management | CIOs | Communications Systems | Enterprise Architectures | Outsourcing | Telecommunications Service Providers | Unified Messaging | VoIP | WAN | Wireless Networks

CASE STUDY - Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Internet | IPTV | Network Infrastructure | Telecommunications Service Providers | Video-on-Demand | VoIP

WHITE PAPER - This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Email Management | ROI | Telecommunications Software | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - Gartner's magic quadrant for Web conferencing provides details about functionality of the product and the market. Learn the current vendors in play, their strengths and cautions, and where they stand among competition.
Posted: November 11, 2008 | Published: May 1, 2007


Topics:  Application Deployment | Collaboration | Competition | Market Trends | Software as a Service | Telecommunications Industry | VoIP | Web Conferences | Web Conferencing Services | Web Conferencing Software

WHITE PAPER - This white paper outlines the opportunities and challenges companies face as they implement Microsoft UC as part of their overall computing-and-communications environments.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Collaboration | ROI | Switching | Unified Messaging | Unified Messaging Systems | VoIP | WAN

WHITE PAPER - This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Application Performance Management | IEEE | IT Infrastructure | TCP | Telecommunications Systems | Unified Messaging | User Experience | Voice Communications Hardware | Voice Communications Software | Voice Quality | VoIP

WHITE PAPER - PacketSaver is a powerful technology for any organization seeking to leverage IP networking to support voice, fax, and data. By reducing bandwidth requirements and router processing loads, PacketSaver cuts costs while improving reliability.
Posted: November 7, 2008 | Published: June 1, 2008


Topics:  Applications Management | Bandwidth Management | Fax Services | Gateways (Hardware) | Network Convergence | Routers | Telephony Services | Voice Quality | VoIP

WHITE PAPER - This white paper outlines the remote office challenges that are surfacing as more companies implement VoIP. It also explains how corporate IT departments and service providers can avoid the pitfalls experienced during the initial adjustment
Posted: November 7, 2008 | Published: March 7, 2008


Topics:  Network Address Translation | PSTN | Remote Network Management | Remote Offices | Voice Networking Hardware | VoIP | WAN