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	Video: Verizon Talks about What Remote Maintenance and the Green Piece Means to Them sponsored by Intel Corporation PODCAST - Intel vPro Technology helps Verizon get to the PCs regardless of state. The net value to the company is time and money. Posted: November 21, 2008 \| Premiered: November 21, 2008 Topics: ERP \| Mobile IP \| Remote Computing \| Remote Network Management \| Remote Support Services \| Time Management

	Enabling Manageability with Intel Active Management Technology sponsored by Intel Corporation WHITE PAPER - Learn how Intel IT is implementing Intel Active Management Technology across the enterprise. Posted: November 21, 2008 \| Published: November 21, 2008 Topics: Enterprise \| ERP \| Processor Architectures \| Remote Computing \| Remote Network Management \| ROI \| SOA \| TCO

	10 Reasons to Worry if You're Using CRON sponsored by ROC Software WHITE PAPER - It's expensive to maintain CRON on every server. And it's a drain to log into machine after machine, but did you know there are even more reasons to worry if you're using CRON? Learn how to simplify and control your job scheduling. Posted: November 17, 2008 \| Published: November 17, 2008 Topics: Business Processes \| Job Scheduling Software \| Open Systems Standards \| Programming \| Remote Network Management \| Security \| UNIX

	Remote Office Survivability sponsored by NET Quintum WHITE PAPER - This white paper outlines the remote office challenges that are surfacing as more companies implement VoIP. It also explains how corporate IT departments and service providers can avoid the pitfalls experienced during the initial adjustment Posted: November 7, 2008 \| Published: March 7, 2008 Topics: Network Address Translation \| PSTN \| Remote Network Management \| Remote Offices \| Voice Networking Hardware \| VoIP \| WAN

	Total Support: Achieving Sustainable Business Growth with a Remote Support Solution sponsored by NTR Global WHITE PAPER - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike. Posted: November 6, 2008 \| Published: November 6, 2008 Topics: Customer Satisfaction \| Customer Self-Service \| eBusiness Services \| ITIL \| Remote Computing \| Remote Network Management \| Remote Support Services \| Remote Users

	Wide Area Data Services (WDS): Optimizing the Remote Office sponsored by Riverbed Technology, Inc. WHITE PAPER - In this white paper, find out how WAFS, WAN optimization, compression, and Web acceleration technologies have come together into one powerful solution: Wide-area Data Services (WDS). Posted: October 31, 2008 \| Published: October 31, 2008 Topics: Backups \| Data Centers \| Enterprise \| LAN \| NAS \| Remote Computing \| Remote Network Management \| Remote Offices \| WAN

	Accelerating the Next Phase of Virtualization sponsored by Riverbed Technology, Inc. WHITE PAPER - In this paper, see how wide-area data services (WDS) is now having tremendous success in enabling server virtualization and remote site consolidation. Posted: October 31, 2008 \| Published: October 31, 2008 Topics: Data Centers \| Enterprise \| IT Infrastructure \| LAN \| Remote Computing \| Remote Network Management \| Remote Offices \| Server Virtualization \| WAN

	Finding Value in Providing Mobile Workers Access to Corporate Data sponsored by BlackBerry WEBCAST - Listen to this Webcast to learn about a solution that enables the highest return on investment for securely providing remote workers with wireless access to corporate data in your organization. Posted: October 15, 2008 \| Premiered: August 28, 2007 Topics: Corporate Governance \| Data Management \| Data Management Software \| Mobile Device Management \| Mobile Workers \| Remote Access Software \| Remote Network Management \| Wireless Application Development

	Unleashing the Hidden Productivity of Your Mid Size Business sponsored by Avaya Inc. WHITE PAPER - This paper discusses the evolution of telework. It discusses how and why it started, its development and evolution, where it is today, where it's going, problems to be addressed, and why it's being adopted by a growing number of employers. Posted: September 29, 2008 \| Published: September 27, 2008 Topics: Change Management \| Communications Networks \| Disaster Recovery \| Productivity \| Remote Network Management \| Remote Offices \| ROI \| Security \| SMBs \| Teleconferences

	Build a New Business Model Using a Remote Support Solution sponsored by NTR Global CASE STUDY - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Contact Center Management \| Customer Service \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| Technical Support Staff

	Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution sponsored by NTR Global CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Customer Service \| Metrics \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| SMBs \| Technical Support Staff

	Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support sponsored by NTR Global WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Call Centers \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| ROI \| Technical Support Staff

	Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution sponsored by NTR Global CASE STUDY - By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Productivity \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| Technical Support Staff

	N-central Express sponsored by N-able Technologies TRIAL SOFTWARE - Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively. Posted: September 25, 2008 \| Published: September 25, 2008 Topics: Customer Service \| Customer Service Best Practices \| Management Service Providers \| Remote Network Management \| Service Level Management \| SMBs

	Presentation Transcript: Leveraging Advanced Management in a Virtual Environment sponsored by CA WHITE PAPER - Read this transcript from an expert Q&A videocast to get key tips on advanced virtualization management and the answers to the most recently asked questions by IT administrators. Posted: September 23, 2008 \| Published: September 23, 2008 Topics: Blade Servers \| Data Center Management \| Networking \| Remote Access Server Hardware \| Remote Network Management \| Server Virtualization \| Server Virtualization Software

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